Frequently Asked Questions
Everything you need to know about your Detect-Ed shopping experience.
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, enter your order number, and print a prepaid shipping label to return your items for a full refund or exchange.
What materials are used in Detect-Ed apparel?
Quality is our priority. We use premium, ethically sourced fabrics including organic cotton, recycled polyester, and high-grade linen to ensure durability and comfort in every piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, Detect-Ed ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.